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  /  Terms and conditions


MATIERE GRISE, simplified joint stock company with share capital of 97.569 €, registered in the Lyon Trade and Companies Register under number 535 021 208, whose headquarters are located : ZA Le Charpenay – 69210 Lentilly ; phone number : +33 4 78 34 95 28 ; intercommunity VAT n° : FR77 535021208 (hereinafter referred to as « Matière Grise ») edits the website that is accessible at the following address : www.matieregrise-design.com.

Matière Grise provides internet users that visit its website (hereinafter referred to as “the website”), in the ‘e-shop’ section, with the opportunity to order indoor and outdoor furniture and accessories (hereinafter referred to as « Products »).


The present terms and conditions (hereinafter referred to as “CGV“), lay down modalities for payment, delivery, and potential returns of the Products, and are applicable, with no restriction or reserve whatsoever, to all Products orders placed on the Website, for a delivery in Metropolitan France, Corsica included. The present CGV are accessible at all times on the Website, and prevail over any other version or any other contradictory document.

The online sale of Products via the Website is exclusively reserved to consumers (as described in the current French consumption code, on the day the order is placed by the customer “any natural person who is acting for purposes which are outside his or her trade, business or profession”), acting on their own behalf and domiciled in metropolitan France, Corsica included (hereinafter “the Client”).

The customer declares to have acknowledged and accepted the present CGV before placing his order. In this regard, for each order on the Website, the Client will have to confirm his acceptance of the CGV by ticking the box “I have read and accept the CGV” intended for this purpose before the confirmation of his order. Ticking this box before confirmation equals full acceptance of the CGV with no restriction or reserve whatsoever.

In accordance with the requirements of articles 1369-1 et 1369-4 of the French Civil Code, the present CGV can be kept by computer recording and/or reproduced by the Client by printing.

The present CGV can, at any time, be modified by Matiere Grise, but the applicable CVG at the moment of the order confirmation are ones formally accepted by the Client at this time, the time of the order.

The present CGV only apply to online sales : any other sale by Matiere Grise is not concerned by these CGV.


Contractual capacity

The Client declares on the honor to have the ability to contract in accordance in accordance with the Law (and more specifically to the articles 488 and 1124 of the French Civil Code), to not being underage and not being subject to any protective measure, in particular a guardianship measure.

Account creation

In case of first order, the Client will necessarily open a “client account” and fill in a form including some mandatory informations so that his order can be taken into account and treated by Matiere Grise. After that and for any other order, the Client can identify himself with his email address and password (for which he will have to preserve confidentiality) clicking on the link “connect”.

The data provided by the Client when he/she opens his/her Client account, or whenever he/she orders something must be complete, exact and up to date. Otherwise, Matiere Grise will not be able to process the orders. If the Client does not want to provide such informations, Matiere Grise will be unable to take any order from the Client.

The Client must provide a phone number and email address in order to be reached easily.


The client chooses on the website the products s/he wants to order.

The key features and technical properties of the Product are presented on the Website. The Client must be aware of them before placing any order ; the choice and the purchase of the Product are thus its own sole responsibility.

Matiere Grise takes the utmost care and the greatest precision in the presentation and description of the Products proposed on the Website, (including photographes and graphics) within the technical limits of the computer equipments used and in accordance with the best market standards. However it is possible that the Website may contain minor errors, which the Client recognizes and accepts.

The perceptual difference of shapes and colors between the Products delivered and the photographes or graphics presented on the Website is not a defect and does not constitute non-compliance for the delivered Products. Furthermore, the minor variations in the presentation of the Products shall not give rise to any liability on the part of Matiere Grise or affect the validity of the sale.

Matiere Grise recommends the client to get in touch via phone call or email with Matiere Grise before placing an order if they have any doubt about the characteristics, technical properties or options of a product. Matiere Grise will then be available to resolve such doubts and give the best information on the concerned product.

Once the Product is selected by the Client on the Website’s E-shop page, the following page is a product page that shows the chosen Product, its description, its characteristics, the delivery time and zone, the different delivery modes and prices and the Product’s unit price. The Client will then have to adjust, if necessary, the quantity and the color they wish to order, before they put it in their cart.

The Client can see its cart by clicking on the icon “my cart” ; the page then shows automatically all the selected Products, their colors, their quantities ,their unit price, and the total price for the order.

On this same page, the Client can correct possible mistakes, before confirming a final order and formally expressing acceptance by clicking on the confirmation button.

To be valide, the order must include all the informations required, especially :

  • Complete identification of the Client and particularly its email address, to which will be adresses all emails, including the order confirmation
  • Precise identification of the Products selected with the references indicated on the Website
  • The quantities requested
  • The delivery mode chosen

As soon as the payment is validated, the order is transferred to Matiere Grise for treatment. It can’t be modified and/or cancelled for any other reason than the ones specifically provided in the present CGV or in the conditions requested in the current law (unavailability of the product, payment problem, etc.)

An order confirmations is sent to the Client by email, immediately, at the address provided by the Client. This order confirmation includes in particular : identification of the Products ordered with the references indicated on the Website, their price, the quantities requested, the delivery mode chosen and delivery timeframe ; the Client will have to notify immediately Matiere Grise of any error/omission on this confirmation contained in this order confirmation compared to the order placed online.

The data registered by the Website, as stated in the order confirmation, are the evidence for all transactions happening between Matiere Grise and its Clients ; thus it is recommended to the Client that s/he prints or save a copy of this order confirmation.

Matiere Grise reserves the right to refuse or cancel any orders that does not comply with the present CGV.


The products presented on the Website are sold at current prices at the moment when the Client confirms the order.

The price includes all taxes, except delivery costs. They take into account the VAT applicable on the date of the order, and if applicable, the eco-participation amount applicable on the date of the order. All changes in rate can be passed onto the price of the products after the entry into force of the new rate.

The delivery modalities and detailed on the Website and confirmed before the order confirmation by the Client.

All prices given are provided subject to obvious typographical errors and/or computer bugs.

The price for each Product as well as the price for potential additive cost, such as delivery costs, are communicated to the Client before s/he confirms the order and then confirmed in the order confirmation emailed to the Client, and in the delivery documents.

The products and prices offered by Matiere Grise are valid for as long as they are visible on the Web Site, while stock is available.

Matière Grise reserves the right to changer at anytime and with no notice the Products and prices listed on the Website, being recalled that prices applied to an order are the current prices on the date the order is confirmed by the Client.

Indications about the availability of the Products are provided to the Client at order placement. In the event of a mistake or of unavailability of the Product after the order was placed, including when a product is being purchased simultaneously by more then one person at the same time, Matiere Grise will inform the Client by email as soon as possible, and offer a solution : either another Product of equal value and quality than the one being replaced, the cancellation of the order, or the acceptance of a more important delivery time, due to necessary time to produce again the Product. If the Client chooses to cancel his/her order, a reimbursement will happen at the latest 14 days after the payment if the bank card was debited.


Any order placed on the Website must be payed by the Client online (cash and entirely) as part of the order confirmation process, by bank card (CB, Visa or EuroCard MasterCard), trough the payment module STRIPE. It is also possible to pay by check or wire transfer (the order is then suspended, until the payment is actually received) and the production of the Products will only begin when full payment is recovered by Matiere Grise.

The debit on the bank card of the Client will happen at the order confirmation, in the secure payment environment integrated with the Website by Matiere Grise’s financial partner.

The Client thus authorizes his/her bank in advance to debit on the bank card, in view of the registers or statements transmitted by the secure environment, even if there is no signed bill from the bank card holder.

The order is considered as confirmed on the date of payment, or on the date of reception of payment by Matiere Grise.

The delivery timeframes given on the Website only start running on the date of the order. The availability of a Product can evolve until the day of the Order as defined previously.

If, for any reason (opposition, refusal from bank, …), the debit of the amount due from the Client to Matiere Grise was impossible, the Order would not be confirmed by Matiere Grise and the Client would not be delivered.


The Products bought on the Website will be delivered to the address that was indicated by the Client at the time of the Order, if it is located in Metropolitan France, Corsica included. Any delivery address located outside this territory will be refused during the order process. However, it is possible to be delivered outside of this zone. In order to do so, please contact Matiere Grise over the phone (+33 4 78 34 95 28) or via email (info@matieregrise-design.com) and ask for a quotation.

Other services can be added to standard deliveries : deliveries upstairs, unpacking, picking up the packagings, etc, which are due on top of the Product price. Setting up and unpacking are not included in any of our delivery services. If the Client would like to use such services, s/he will have to specify this request by phone or email to Matiere Grise.

The delivery costs and timeframes depend on the delivery mode chosen by the Client on the Website and are calculated on the total order, not on each product individually.

The delivery of the Products will cost and last as indicated to the Client on the Website and will be confirmed in the order confirmation sent by email to the Client, and at the latest 60 business days after reception of full payment for the order.

The Client will be contacted by the forwarder to organize the order expedition and delivery on appointment. This contact will happen via phone (call or text) or via email. The delivery time windows last 4 hours and take place monday to friday only. No delivery will happen on weekend days. Le Client must check that his openings (doors, stairs, lifts…) are large enough for the merchandise to pass through, and that the surroundings of the home are accessible to a truck. Otherwise it needs to be specified when making the appointment with the forwarder. It the Client does not specifiy constraints of access, the fees for return and second delivery will be at his/her expense.

Unless the Client specified otherwise, the forwarder will deliver the Client at his front door if it’s a house, or in the hallway if it an apartment in a building, or in front of the main door if the hall way is not accessible. The carrier has no obligation to deliver inside the Client’s home, or upstairs (unless this option was picked and payed). The carrier also does not have to unpack the products (even if the Client chose the option in which the carrier must pick up the packagings. It is the Client’s responsibility to do the unpacking), assemble or install them. If the Client would like the products to be assembled and set up in its home, s/he will have to ask Matiere Grise for this service at the time of the order, or sometimes if possible up to a week after the order (over the phone +33 4 78 34 95 28 or via email info@matieregrise-design.com)

If the Client is absent when the forwarder arrives, he will leave a non-delivery notice in the Client’s mailbox with its contact details, enabling the Client to get in touch with him, or he will call again later to find a solution to make the order available to the Client. Any new identical delivery will be at the Client’s expense.

An error in the delivery address, delivery location, or any other problem leading to a second identical delivery will be at the Client’s expense. The Client will be billed the actual cost of delivery.

In the event of a strike or any other exceptional event slowing down or preventing the delivery of the order, Matiere Grise will do its best to inform the Client of the shipping status of the Order, but won’t be held responsible for any delays resulting from these events.

In any case, the delivery can only happen on the time if the Client has provided Matiere Grise with correct consignee contact details. In the event of a mistake, Matiere Grise won’t be held responsible for the impossibilty to delivery the Products at the appropriate time and place.

Subject to the foregoing and in accordance with the articles L138-2 of the Consumer Code, the Client will be able to terminate the Contract if the delivery date indicated in the first place is not respected, after having sent a registered letter with receipt confirmation or in writing in any other durable form, and provided that the client has previously made a request to Matiere Grise to delivery in an additional reasonable time frame in a registered letter with receipt confirmation. The delay itself is not a motive for a Contract termination.

When the Contract is terminated, the Client will be reimbursed in the (14) fourteen days following the date of termination (reception of the second registered letter by Matiere Grise) in accordance with article L138-3 of the Consumer Code.

In accordance with article L138-4 of the Consumer Code, the risks related to the loss and deterioration of the Products will only be realized when the client physically possesses the Products.

After the expedition of the ordered Products, Matiere Grise will email a confirmation to the Client.

At delivery, the Client undertakes to check the amount of Products delivered and to indicate any discrepancy or anomaly on the printed form in their own handwriting accompanied by their signature, with all necessary precisions (damaged box, merchandise destroyed, etc.), otherwise, it will be assumed that the Client received the ordered quantities and without any transport discrepancy or anomaly.

These reserves, discrepencies or anomalies must be confirmed by email to the following address : info@matieregrise-design.com. We recommend to the Client to attach pictures for evidence to the email.


Neither the purchase order or the order confirmation constitute an invoice.

The original commercial invoice in a PDF format will be attached to the email confirming the expedition of the Products, to the Client.


In accordance with article L. 121-21 of the french Consumer Code, the Client can use its withdrawal right during fourteen (14) days counting from the date of reception of the Products, without having to justify its choice or to pay any penalties.

If the Client decides to use this right during the fourteen days period, s/he shall do it using the withdrawal form available online on the Website (download here the withdrawal from in a PDF format), (if done so, Matiere Grise will immediately acknowledge receipt via a durable medium to the Client) or any other declaration unambiguous specifically expressing the will to withdraw the order, before the 14 days deadline mentioned above, in accordance with article L121-21-2 of the Consumer Code.

The Client then has to return the goods, at her/his expense, in their original state and complete, with the withdrawal form correctly filled in and a copy of the delivery note to the following address :

MATIERE GRISE INDUSTRIE – ZA Le Charpenay – 172 Rue de Charpenay – 69210 Lentilly

Conforming to article L121-21-3 of the Consumer Code, the Products must be returned by the Client during the fourteen (14) days following the communication by the Client about its will to withdraw the order.

The costs and risks of transport implied by the withdrawal are the Client’s responsibility.

Only the Products that are returned in a perfect state, ready to be sold again (this includes state of packaging as well, if not the original, it has to be at least equivalent in terms of resistance) will be accepted.

Hence the Products returned incomplete, damaged, dirty, or with traces of use, will not be reimbursed to the Client.

Provided that the deadline and conditions mentioned above are respected, Matiere Grise will reimburse fully the amount spent by the Client (including delivery costs for the initial delivery potentially billed to the Client) on her/his bank account, corresponding to the bank card used to pay the day of the Order, and reimbursement will happen during the fourteen (14) days following the date on which the withdrawal right was exercised.

In the event that the conditions to use the withdrawal right described above were not respected, and that the Product was still returned by the Client to Matiere Grise, the Client can receive again the Product that was returned by mistake, at her/his expense, and in the state it was received by Matiere Grise (there will be no fixing or painting).


In accordance with statutory regulations, Matiere Grise warrants the Client, with no additional payment and independently from her/his withdrawal right, for :

  • conformity defaults of the sold good(s) in the conditions of Articles L211-4 and onwards of the Consumer Code ;
  • and hidden defaults of the sold good in the conditions of  Articles 1641 and onwards of the Civil Code ;

When s/he’s acting on the foundation of the legal conformity warranty, the Client :

  • is allowed a period of two (2) years after delivery of the good to act ;
  • can choose between reparation or replacement of the good, on ou le remplacement du bien, subject to cost conditions provided by Article L. 211-9 of the Consumer Code ;
  • is exempted to supply a proof of the conformity default during the twenty-four (24) months following the delivery of the good. However, this timeframe is reduced to 6 months for second hand goods.

The legal conformity warranty, to which Matiere Grise can’t exonerate itself or limit its scope, applies independently from other potential commercial warranties.

In the event that the meritorious claim on the hidden defects of the sold good is intended in the two (2) years following the discovery of the hidden defect by the Client, in the conditions provided in articles 1641 and onwards and 2232 of the Civil Code, then s/he can request the termination of the sale agreement, or a price reduction, conforming article 1644 of the Civil Code.

Subject to the foregoing, any return of a Product by the Client has to be accepted and allowed by Matiere Grise, and Matiere Grise can obtain on request any element justifying the Client’s claim : details, photographs, etc.

In case of non-compliance of the product delivered, the Client can ask Matiere Grise either to repair it or to replace it. However, Matiere Grise can refuse the modality chosen by the Client and use the other modality, if the Client’s choice implies a cost that is patently disproportionate compared to the cost of the other modality (article L. 211-9 alinea 2 of the Consumer Code).

Furthermore, the Client can request a price reduction or the termination of the sale agreement in the 3 following cases (article L. 211-10 of the Consumer Code) : (i) if the repair of replacement are impossible, (ii) if the compliance implementation requested can’t happen in a time frame of one (1) month following the Client’s claim, and (iii) if the compliance implementation can’t happen without cause a major inconvenient to the Client, in view of the nature of the sold good and its usage. However the contract resolution can’t be requested for a minor conformity defect.

At all event, the Products must be returned in the original state and complete, accompanied by a copy of the delivery note or, failing this, the contact details of the Client and its order number, to the following address :

MATIERE GRISE INDUSTRIE – ZA Le Charpenay – 172 Rue de Charpenay – 69210 Lentilly – FRANCE

It is recommended to the Client that s/he keeps a proof for this expedition.

The Products returned incomplete, modified, damaged and/or dirty by the Client will ne bot reimbursed, or replaced, or repaired.

Subject to the above mentioned conditions, Matiere Grise will reimburse the delivery and return costs, on the Client’s bank account corresponding to the bank card used to pay on the day of the order, and this in the thirty (30) days following the reception of returned goods by Matiere Grise.


The Products bought on the Website can benefit, in addition of legal conformity warranties mentioned above, from commercial warranties described in the description sheet of each Product concerned, and in the conditions defined below.

The furniture sold by Matiere Grise is provided with the following commercial warranties :

The furniture in aluminum, mentioned as usable outdoor are commercially warranted for three (3) years against corrosion or other aspect degradations, providing that this furniture is used adequately and in conditions that respect our care recommendations (no high pressure cleaning, no storage under a plastic tarp, etc.)

The furniture in steel, mentioned as usable indoor only are warranted fro two (2) years against corrosion or other aspect degradations, for an indoor use only, providing that this furniture is used adequately and in conditions that respect our care recommendations (no high pressure cleaning, no storage under a plastic tarp, etc.)

In the frame of the above mentioned warranties, the following events are not covered :

  • damages due to a lack of care or to ne non-respect of the precautions and reception, usage (steel outside for instance), care (cleaning with an aggressive brush for instance that would cause scratches) or storage recommendations.
  • the rings/stains due to the combination : retention of moisture + heat,
  • Usage and natural freshness loss of the materials used,
  • The early corrosion due to scratches or abrasion due to usage and that are not removable by cleaning or usual care,
  • Cases of minor corrosion under the table tops, under the seats or on the legs of the furniture, resulting from the nature itself of the material used : these are treatable by the Client, with the tools that can be provided to him (retouch pens, color sprays, etc.)
  • Corrosion of the furniture made in steel, due to its use outdoor
  • Corrosion of the furniture made in galvanized steel due to its use outdoor and exposed to sea sprays
  • the wood aspect evolutions due to its natural aging.

To benefit from the above mentioned warranties, the Client will have to express this claim clearly to Matiere Grise in an unambiguous mail and giving as many precisions as possible on the motive of this claim to activate the warranties, and providing as well, on demand, its purchasing invoice.

Subject to the foregoing, any return of a Product by the Client has to be accepted and allowed by Matiere Grise, and Matiere Grise can obtain on request any element justifying the Client’s claim : details, photographs, etc.

independently from the commercial warranties granted to the Client as mentioned above, Matiere Grise is bound to legal conformity warranty and to the hidden defects warranty in the following conditions :

Article L. 211-4 of the Consumer Code

” The seller has the obligation to deliver goods in conformity with the contract and to respond from any conformity defect.

The seller also responds from defects esulting from packaging, assembly instructions, or set-up instructions, when they are its charge in the contract or when they are realised under its responsibility. ” 

Article L. 211-5 of the Consumer Code

« To comply with the contract, the product must:

1.Be appropriate for the use normally expected for such an article and, if necessary :

– Match the description given by the seller and possess the qualities that has shown to the purchaser in the form of a sample or model ;

have the qualities that a purchaser might legitimately expect in view of public statements made by the seller, by the producer or its representative, including in advertising or labelling

2.Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.  »

Article L. 211-12 of the Consumer Code

« Action resulting from defects in conformity lapses after two years from the date of delivery of the article. »

Article L. 211-16 du Code de la consommation

« When the buyer asks the seller, during the time of the commercial warranty that was granted to her/him for the acquisition or repair of a piece of furniture, an overhaul covered by the warranty, any period of immobilisation of the good for at least 7 days comes in addition to the time of the warranty that was left to cover. This periods runs from the buyer’s intervention request, or from the provision for repair of the concerned goof, if this provision happens after the intervention date. »

Article 1641 of the Civil Code

« A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it,  or would only have given a lesser price for it, had he known of them.  »

Article 1648 alinéa 1 du Code civil

«The action resulting from redibitory vices must be brought by the buyer within a period of two years after the discovery of the defect. »


Matiere Grise will not be held responsible, even within the legal and commercial warranties, for :

Storage of products in abnormal conditions or conditions that are not compatible with they nature,

Wrong usage, usage for professional or commercial purposes, diverted use of the product.

Negligence, lack of care,

Normal aging of the Product or accident,

Force majeure, perturbation, flooding, fire, total or partial strike, including strikes of postal services, transport means or communication services.

Matière Grise takes no responsibility or liability in case of malfunction of theInternet (delays in transmissions or any malfunctioning). Matière Grise cannot guarantee that the messages transmitted by electronic way are totally safe from interception.

Matière Grise will not be held liable for any damage, temporary or permanent, caused to the Client’s IT system or for any loss or damage that would happen after access or surfing on the Website.

Data transmission over the Internet may lead to error messages and/or to the Website not being always available. Consequently, Matiere Grise can’t be held responsible for the availability and interruption of the online service.

Matière Grise assumes no liability whatsoever, in the event that a customer would have used the Website in a fraudulent way.  In the event that a force majeur came to prevent Matiere Grise from its obligations, the contract would be immediately suspended, from the notification by Matiere Grise to the Client, given by all means. Also, Matiere Grise will inform the Client when this event stop and the contract will thus run again from this new notification.

If such an event came to last longer than a month after the notification, the contract would be considered terminated as of right.  The amounts received by Matiere Grise before this date would then be reimbursed to the Client.


As part of the online sale of its Products, Matière Grise has to collect personal data from the Clients which is necessary to register, treat and follow up orders, such as : title, last name, first name, delivery address, billing address, email address and ID, phone number, etc.

The Clients personal data collection and processing is subject to a declaration with the National Commission for Data Protection and Liberties (CNIL-France, under n° 2160530 v 0), in accordance with the provisions of the French Data Protection Act. The data concerned can be transmitted by Matiere Grise, partly of fully, only to Matiere Grise’s external providers operating to execute the orders.

The Client has the right to access, rectify and delete the personal data about her/him that was collected and treated by Matiere Grise. The Client can activate this right at anytime by accessing, once authentified on the Website, to the section “Account details” in which all personal data stored on the account can be updated.


All site content is owned by Matière Grise and partners and is protected by French and International laws regarding intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute a counterfeiting offense.


The fact that Matiere Grise doesn’t eventually request the application of any provision mentioned in the present CGV may not be interpreted as a waiver of its right to cite subsequently said complete or partial non-performance.


The present terms and conditions and the operations implied by them are governed, interpreted and applied according to French law.

The present terms and conditions are written in French (initially). In the event that they were translated into one or more other languages, the French version shall be the only authoritative text in the event of a dispute.


All disputes that could arise from purchasing or sales operations concluded under the present CGV and their validity, interpretation, execution, resiliation, consequences and their repercussions, that could not be resolved between Matiere Grise and the Client, shall be submitted to the competent courts under the conditions of common laws.

The Client is informed that s/he can in any event use a conventional mediation, by means of the Web platform for dispute settlements (Règlement des Litiges en Ligne, RLL) which is accessible at http://ec.europa.eu/consumers/odr/ or through the existing sectoral mediation court system, thanks to the references mentioned below, or through any alternative settlement method (conciliation for instance).


The Client agrees to have acknowledged, prior to placing the order, in a legible, understandable form, the present CGV and all information referred to in articles L. 111-1 à L. 111-7 of the Consumer Code, and in particular :

  • the essential characteristics of the products, considering the mean of communication used and the Products concerned ;
  • Product prices and ancillary costs (delivery, for instance) ;
  • in the absence of immediate contract execution, the delivery date or delivery timeframe to which Matiere Grise commits to deliver the Product ;
  • the information relative to Matiere Grise’s identity, contact details, activities, if not apparent from the context ;
  • the information relative to the legal warranties and their application modalities ;
  • the digital content functionalities and its interoperability ;
  • the possibility to have access to a conventional mediation, in case of a dispute ;
  • the information on the cancellation right (existence, conditions, time frame, procedures for exercising this right and typical withdrawal form), on the return costs and other important contractual conditions.

An order placed on the Website implies full acceptance and adherence to these Terms and Conditions of sale by the Client who placed this order, this is expressly understood bythe client, who agrees, in particular, not to recognize any contradictory document, which would be void by the vendor.